Return & Refund Policy

Please review our Return & Refund Policy carefully to understand your rights, obligations, and the procedures regarding orders, returns, and cancellations. At Signage Crafting, we take immense pride in the quality of our custom manufacturing, and this policy is designed to ensure a smooth, transparent, and fair process for every client.

1. All Sales Are Final

Due to the highly customized nature of our products—which are manufactured specifically to your branding, dimensions, and material requirements—all sales are final. We do not offer refunds, returns, or credits once a custom-made order has entered production or been delivered.

If a verified manufacturing error occurs on our end, our sole obligation and remedy will be to re-manufacture and replace the defective component of sign.

2. Order Cancellations & Tiered Refunds

Orders can be canceled at various stages prior to full manufacturing, but cancellation charges will apply to cover labor and materials already utilized.

• Stage 1 (Prior to Design & Engineering): Cancelable. You will be charged a $15 fee plus 5% of the total order amount to cover payment processing and initial administrative setup.
• Stage 2 (Design & Proofing In Progress): Cancelable. A 20% non-refundable fee of the total order amount is retained to cover our design department's labor.
• Stage 3 (Active Production / Sent to Press): Cancellation is not guaranteed. If an order is successfully halted at this stage, a minimum of 50% of the total order amount will be deducted to cover wasted materials and labor.
• Stage 4 (Completed or Shipped): Once your order is completed or collected by the shipping courier, it is 100% non-refundable and cannot be canceled.

Please Note: Any charges related to expedited processing, rush manufacturing, or expedited shipping are strictly non-refundable under all circumstances.

3. Printing Standards & Final Approval Liability

Before we proceed with manufacturing, our team will provide you with a final digital proof and job specification sheet. It is your strict responsibility to review this carefully.

Signage Crafting is not liable for errors in the final physical product caused by any of the following customer-approved details:

• Incorrect spelling, grammar, or punctuation.
• Wrong graphics orientation, placement, or font usage.
• Inaccurate dimensions or finished product sizes approved on the proof.
• Incorrect mounting hole placements or wiring exit locations.

Failure to notify us of any required changes before granting your final approval releases Signage Crafting from any liability regarding these elements.

4. Delivery Inspection, Damaged Goods & Re-Prints

Upon delivery, it is your responsibility to thoroughly inspect the goods before signing off with the courier. While we package our signs with extensive protective materials, transit damage can occasionally occur.

Re-Print Conditions: Failure to notify us and provide the required evidence within this 48-hour timeframe will result in the goods being deemed delivered free of defects and will void our replacement obligations. To receive a full replacement for severe transit damage, Signage Crafting may require you to return at least 99% of the damaged product at your own expense prior to authorizing the re-manufacture.

5. Shipping Discrepancies & Delays

While we partner with reliable global logistics providers, Signage Crafting cannot be held financially responsible—nor will we issue refunds—if the shipping company provides valid proof of delivery to your provided address, but the product is ultimately lost or stolen.

Additionally, as stated in our Terms of Service, we do not offer refunds or financial compensation for delays in transit caused by customs holds, carrier disruptions, or weather events.

6. Material Variations & Color Matching

Due to the bespoke, handcrafted nature of our manufacturing process (including metal cutting, acrylic pouring, and edge polishing), slight variations in finish, texture, or micro-alignments may occur.

Furthermore, we guarantee that color reproduction will be within 90% of the final digital proof you approved. Differences in perceived color may arise due to variations in individual computer screen calibrations, LED temperatures, and material substrates. By placing an order, you acknowledge and accept these potential variations as a natural part of custom manufacturing, and they do not qualify as defects for a refund.

7. 1-Year Limited Warranty

We stand behind the premium quality and craftsmanship of our products. Signage Crafting offers a 1-year warranty on all custom signs covering internal electrical components (LED modules, power supplies, and wiring) and manufacturing defects.

If you experience operational issues during this period, please contact us with video evidence demonstrating the fault. Upon technical verification, we will promptly manufacture and ship replacement parts so your sign remains fully functional.

8. Contact & Customer Support

Your satisfaction and feedback are highly valued. If you have any questions, need to start a claim, or require assistance with an order, our dedicated team is available 24/7.

Email: info@signagecrafting.com
Written inquiries are logged and addressed promptly by our dedicated support team.