Privacy & Security Policy
Effective Date: July 2026
Signage Crafting
At Signage Crafting, we are deeply committed to maintaining the confidentiality and security of our customers. This Privacy Policy outlines how we collect, utilize, and safeguard your Personal Information when you visit our website or make a purchase from us. We do not share, sell, or otherwise disclose information about our clients to any outside party, except as strictly required to process and ship your custom purchases.
1. Information Collection & Use
When you navigate our Site, register an account, or request a quote, we collect specific details to process your orders and optimize your experience. "Personal Information" refers to any data that can uniquely identify an individual.
Order & Registration Information
- Purpose: To manufacture your custom signage, process secure payments, arrange logistics, issue invoices, and communicate order updates.
- Information Collected: Name, billing and shipping addresses, email address, phone number, and secure payment details (e.g., credit card information).
- Source: Collected directly from you during checkout or registration.
Device & Log File Information
- Purpose: To accurately load the Site, perform analytics, administer the site, and gather broad demographic information to optimize your browsing experience.
- Information Collected: IP addresses, browser type, internet service provider (ISP), referring/exit pages, time zone, and site interaction metrics.
- Source: Automatically collected via standard website log files, cookies, web beacons, and pixels.
Customer Support Information
- Purpose: To deliver prompt, effective assistance regarding your custom projects.
- Information Collected: Name, email, purchase history, and specific project details.
2. SMS Data Protection & Communications
We strictly respect your direct communication preferences.
- SMS Privacy: We do not share any individual’s consent to receive SMS from Signage Crafting with third parties. We absolutely do not share, sell, or rent phone numbers for SMS purposes or third-party affiliate marketing.
- Customer Service & Updates: Our production and customer service teams use both email and phone information to communicate with you exclusively regarding in-process orders.
- Newsletters & Special Offers: Customers may occasionally receive information on products or special deals. You may easily opt-out of these communications at any time by clicking "unsubscribe" in the email or by contacting us directly.
3. Information Sharing & Third-Party Intermediaries
We share your data with trusted third parties strictly to help us deliver our services to you. These companies do not retain, share, store, or use personally identifiable information for any secondary purposes.
- E-commerce & Payments: We use highly secure, industry-standard credit card processing companies to bill users for goods.
- Logistics: We share necessary shipping details (name and address) with outside shipping couriers to deliver your physical orders.
- Business Transitions: If Signage Crafting goes through a business transition, such as a merger, acquisition, or sale of assets, users’ personal information will typically be part of the transferred assets. Users will be notified of any such change in ownership or control of personal information.
- Legal Disclaimer: We may disclose personal information when required by law, or when we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, court order, or legal process.
4. Security & Data Protection
Signage Crafting takes every precaution to protect our users’ information, both online and offline.
- Online Encryption (SSL): When our order form asks users to enter sensitive information (such as credit card numbers), that information is heavily encrypted and protected with industry-leading SSL (Secure Sockets Layer) software.
- Offline Security: All user information is strictly restricted within our offices. Only employees who need the information to perform a specific job (e.g., billing clerks or customer service representatives) are granted access to personally identifiable information, and their access is password-protected.
5. Cookies
Cookies are small files stored on your device that uniquely identify users, associate files with orders, and enable the shopping cart functionality. We utilize functional cookies for site stability, performance cookies for analytics, and advertising cookies for marketing purposes. You can remove persistent cookies or manage your preferences directly within your browser’s settings; however, our site’s checkout process cannot be fully utilized with cookies turned off.
6. Behavioral Advertising & Opt-Out Options
We may use your Personal Information to provide targeted marketing that aligns with your interests.
- Analytics: We partner with trusted providers like Google Analytics to understand user trends.
- Opt-Out Mechanisms: Our users are always given the opportunity to opt-out. You can adjust your ad preferences through Google Ad Settings or Facebook Ad Settings, or opt-out of targeted advertising portals entirely via the Digital Advertising Alliance.
7. Lawful Basis & Rights (GDPR & CCPA)
For European Economic Area (EEA) Residents: We process your information under the lawful bases of consent, contract performance, legal compliance, and legitimate business interests. You have the right to access, correct, update, or erase your data.
For United States & California Residents (CCPA): Our Site does not sell Personal Information. You have the explicit right to know, access, and request the deletion of your data. You may also designate an authorized agent to make these requests on your behalf.
8. Protection of Minors
Signage Crafting is a commercial manufacturing platform not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe a minor has inadvertently provided us with data, please contact us immediately to request its deletion.
9. Notification of Changes
If we decide to materially change our privacy practices, we will post those changes to this privacy statement and other appropriate places so our users are always aware of what information we collect and how we use it. If we intend to use your personally identifiable information in a manner different from that stated at the time of collection, we will notify you via email, providing you with a choice to opt-out of this new usage.
10. Contact Us
If you have any questions after reviewing this policy, require further details about our security practices, or wish to update your communication preferences, please reach out to our dedicated support team:
Email: info@signagecrafting.com
All inquiries are logged and handled promptly by our internal team.