Privacy Policy
Last Updated: June 2026
This Privacy Policy outlines how Signage Crafting (the "Site," "we," "us," or "our") collects, utilizes, and safeguards your Personal Information when you visit our website or make a purchase from us.
1. Contact Us
If you have any questions after reviewing this policy, require further details about our privacy practices, or wish to submit a complaint, please reach out to our team at info@signagecrafting.com.
2. Collection of Personal Information
When you navigate the Site, we gather specific details about your device, your interactions with our pages, and the data required to seamlessly process your purchases. We may also collect additional information if you reach out to our customer support team.
In this Privacy Policy, "Personal Information" refers to any data that can identify an individual. Below is a detailed breakdown of what we collect and why:
Device Information
- Purpose of collection: To accurately load the Site for you and perform analytics to optimize your browsing experience.
- Source of collection: Automatically collected via cookies, log files, web beacons, tags, or pixels when you access our Site.
- Disclosure for a business purpose: Shared securely with our hosting providers and trusted analytics providers like Google Analytics.
- Information collected: Web browser version, IP address, time zone, cookie data, pages/products viewed, search terms, and site interaction metrics.
Order Information
- Purpose of collection: To manufacture your custom signage, fulfill our contract, process secure payments, arrange logistics, issue invoices, communicate updates, screen for fraud, and offer relevant product recommendations.
- Source of collection: Collected directly from you during checkout or quote requests.
- Disclosure for a business purpose: Shared with secure payment gateways, order processing platforms, and trusted shipping partners.
- Information collected: Name, billing and shipping addresses, payment details, email address, and phone number.
Customer Support Information
- Purpose of collection: To deliver prompt and effective customer assistance regarding your custom projects.
- Source of collection: Collected directly from you during support interactions.
- Disclosure for a business purpose: Shared exclusively with internal support platforms.
- Information collected: Name, email, purchase history, and project details.
3. Protection of Minors
Signage Crafting is a commercial manufacturing platform not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children. If you believe your child has inadvertently provided us with data, please contact us immediately to request its deletion.
4. Sharing Your Personal Information
We share your data with trusted service providers strictly to help us deliver our services to you:
- E-commerce Processors: We use secure third-party platforms to power our online store and process your transactions safely.
- Legal Compliance: We may disclose information to comply with applicable laws, respond to lawful subpoenas, or protect our legal rights.
- Analytics: Shared with platforms like Google Analytics to improve our user experience.
5. Behavioral Advertising
We use your Personal Information to provide targeted marketing that aligns with your interests:
- Google Analytics: Helps us understand user trends. Opt-out here.
- Social Ads: We track interactions to deliver relevant custom signage ads.
You can adjust your ad preferences through Facebook Ad Settings and Google Ad Settings.
6. Lawful Basis & Rights (GDPR & CCPA)
For European Economic Area (EEA) Residents
We process your information under the lawful bases of consent, contract performance, legal compliance, and legitimate business interests. You have the right to access, correct, update, or erase your data by contacting us.
For California Residents
Our Site does not sell Personal Information under the CCPA framework. You have the right to know, access, and request the deletion of your data. You may also designate an authorized agent to make requests on your behalf.
7. Data Retention
We securely retain your Order Information for our records to assist with future orders or warranties unless and until you request its deletion.
8. Cookies
Cookies are small files that improve your browsing experience by remembering your preferences. We utilize functional cookies for site stability, performance cookies for analytics, and advertising cookies for marketing purposes. You can manage your cookie preferences directly within your browser settings.