Shipping Policy

At Signage Crafting, we proudly offer complimentary worldwide shipping on all custom commercial signage. We are dedicated to ensuring that your high-quality signs are manufactured precisely and delivered to your doorstep securely and efficiently. Please review our shipping procedures and policies below.

1. Order Processing & Manufacturing Timeline

Because every sign is exclusively custom-built to your specifications, all orders require your final digital design approval before entering the active production phase.

• Standard Timeline: Once your design is officially approved, the combined manufacturing and shipping process takes approximately 13 to 17 working days for final delivery.
• Operating Hours: Our production facilities and order processing teams operate Monday through Friday, excluding major public holidays.
• Timeline Estimates: Please note that because custom manufacturing involves intricate processes and relies on third-party global logistics, all provided timelines are estimates and cannot be strictly guaranteed.

2. Expedited & Rush Orders

While our standard service covers manufacturing and delivery within the estimated timelines, we understand that some projects are highly time-sensitive. If you require rush production and expedited shipping, please contact us at info@signagecrafting.com before placing your order.

Rush requests are evaluated on a case-by-case basis depending on current manufacturing capacity. Please note that any fees associated with approved rush production or expedited shipping are strictly non-refundable under all circumstances.

3. Tracking & Logistics Updates

As soon as your custom signage passes our final quality control inspection and is dispatched from our facility, you will receive an automated email containing your tracking number and the designated logistics provider. This allows you to monitor your shipment's progress in real-time until it arrives at your destination.

4. Delivery Inspection & Transit Damage

We take extensive precautions to package our signs securely in protective crates and padding; however, transit damage can occasionally occur.

Mandatory 48-Hour Reporting: If your product sustains damage during transit, you must contact us at info@signagecrafting.com within 48 hours (2 business days) of delivery. You must provide:

• Clear photographic/video evidence of the damaged product.
• Images of the interior protective packaging.
• Images of the exterior shipping box showing the shipping label.

Upon verification of the transit damage, our sole obligation and remedy will be to promptly manufacture and ship a replacement component or sign at no additional cost to you. Failure to report damage within the 48-hour window will result in the shipment being deemed delivered free of defects.

5. Delays, Lost, or Stolen Shipments

• Unforeseen Delays: Shipping delays caused by severe weather events, customs clearance holds, or carrier-specific logistical bottlenecks are beyond our direct control. As outlined in our Terms of Service, we do not issue refunds or offer financial compensation for delayed deliveries.
• Lost in Transit: In the rare event that a carrier completely loses your shipment while it is still in transit, please notify our team immediately. We will act as a liaison to file a formal claim with the courier and work to provide a replacement.
• Stolen After Delivery: Please note that Signage Crafting cannot be held financially responsible for items lost or stolen after the shipping carrier provides valid delivery confirmation (e.g., a delivery scan, signature, or photo at the delivery address).

6. Customs, Taxes & International Duties

While Signage Crafting covers the base cost of international shipping, we do not cover local government taxes or import fees.

For international deliveries, the customer is strictly responsible for clearing their local customs process and paying any applicable regional tariffs, import duties, or taxes required by their country. Customs delays are not the responsibility of Signage Crafting.

7. Questions & Support

For any further inquiries regarding our logistics network, transit times, or specific shipping procedures, please feel free to reach out to our dedicated support team.

Email: info@signagecrafting.com
We are fully committed to helping you with any questions or concerns you may have.